Shipping times for orders will vary by vendor. However, buyers can view average shipping times from the vendors' main page or by hovering over "Reviews" on the product detail page. The estimated shipping time is based on the vendors' previous ship-out times. Once an order is placed, the buyer will see the "Estimated Ship Out Date" on the "Order Invoice" page.
As a safeguard against potential fraudulent activity, Elegant by Alice does not allow buyers to ship orders to states different from the billing address, nor do we ship to P.O. boxes.
Elegant by Alice's vendors have individual policies for merchandise returns located on their vendor page. Buyers can request returns for damaged items, incorrect items, or missing items. Some vendors may accept returns if the product is damaged or defective, while others only offer exchanges for items sent incorrectly. Buyers have 15 days from the ship-out date to request a return and have to wait for approval from the vendor. If the vendor approves (which is not guaranteed), shipping and handling fees are non-refundable. Merchandise returned or exchanged must be in its original condition and packaging when received; otherwise, the request will not be authorized.
The fulfillment of all orders is the responsibility of the individual vendors. Your final shipping cost will be added to your order when it's ready to ship. Some vendors do not offer to ship internationally; those who do may charge higher shipping rates as indicated in each vendor's policies.
Cost of Shipping
Shipping cost is finalized based on package weight, dimension, destination, and shipping method, varying by brand. The final invoice amount includes the final shipping fee along with the order amount.
If you have any special shipping requests, be sure to get in touch with us immediately to assist you or leave a comment for the brand when submitting the order.
Out-of-Stock and Pre-Orders
If your order contained a mix of in-stock, sold-out, back- order, or pre-order items, the in-stock items might ship immediately. All back-order and pre-order items will ship separately once available; the sold-out items will cancel.