Customer support

For all Inquiries please contact Info@elegantbyalice.com.

WE ENDEAVOUR TO ANSWER EMAIL QUERIES WITHIN 24 HOURS DURING WORKING HOURS.

AT SALE TIMES THESE TIMESCALES MAY BE LONGER DUE TO INCREASED VOLUME.

1 Order Information
1.1 HOW WILL I KNOW IF MY ORDER IS CONFIRMED?

If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your Marciano order tracking number.

1.2 CAN I MAKE CHANGES TO MY ONLINE ORDER?

PLEASE MAKE SURE THAT THE SHIPPING ADDRESS IS CORRECT AS WE'RE UNABLE TO REDIRECT ORDERS ONCE THEY ARE ON THEIR WAY TO YOU.

We pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.

1.3 WHEN IS MY ORDER SHIPPED?

Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. EST) are typically processed and shipped within three business day. Once an order has processed, delivery time depends on the chosen shipping method.

1.4 HOW CAN I TRACK THE STATUS OF MY ORDER?

Your Elegant By Alice confirmation email will include FedEx tracking information.

NOTE: It may take up to 24 hours before your tracking information is available online.

1.5 HOW DO I PLACE A GIFT ORDER?

When placing your order, please select "Is this a Gift?" during the checkout process. Price tags will be removed from the item(s) and a gift receipt with no pricing information will be included with the order. You may also include a brief message that will be printed on the gift card.

1.6 WHAT IF I PLACE AN ORDER AND MARCIANO DOESN'T HAVE THE ITEM IN STOCK?

While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, if out of stock items can take up to one week to ship.

1.7 HOW SHOULD I CARE FOR MY ELEGANT BY ALICE PRODUCTS?

To fully enjoy your new ELEGANT BY ALICE products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.

 

For Dark Denim: Add 1/2 cup of white vinegar to the water when you wash your jeans for the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and delay fading.

 

For Ribbed Knits:To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.

 

For Silk-Screened Items: Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.

 

For Items Decorated With Rhinestones Or Glitter: Follow the same instructions for Silk Screened items.

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